Travail et socialisation économique des jeunes téléconseillers au Maroc

Abstract

This article aims to describe and analyze young Moroccan call-center advisors’ relationship with their work, especially regarding work representations as well as daily economic and social repercussions. What are the aspirations and stereotypes that spread around this profession? What are their attitudes towards their working conditions? What representations do they have regarding money and family? And what are the compromises and negotiations they undertake to ensure professional, financial, and social autonomy? Our hypothesis focus on young people in call-centers who are seeking for a social status that will allow them to escape the clutches of chronic unemployment that threatens most of Moroccan youth while (re)negotiating the relationship with parental authority.